Full-Time Customer Service Representative Wanted!

Willow Tex, LLC is seeking the next VOICE of our brand! A full-time Customer Service Representative position is available in our Mount Airy, North Carolina manufacturing facility, located at 501 Piedmont Triad West Drive. Willow Tex manufactures and distributes high quality, synthetic leather, specifically engineered to exacting quality standards.

The Customer Service Representative will continue building the IZIT Leather brand through strong relationships with our customers. The CSR’s primary responsibility is to provide all Willow Tex customers and sales reps with OUTSTANDING customer service and satisfaction.

WHY JOIN WILLOW TEX? Building a new company is exciting and challenging, but those of us who are in this adventure wouldn’t have it any other way! Opportunities abound for bright, innovative individuals who want to be part of a performance-based culture, where contributions are recognized and rewarded. We are excited about the future of Willow Tex. As we grow, each member of our team must be able to develop and evolve with us. This is why we invest in our team members with training and an exceptional tuition reimbursement program.


  • An attractive total rewards package comprised of a competitive salary and performance-based pay in return for your contribution to our success
  • A range of benefits, with flexible choices to cater to varying needs, including medical insurance with HRA, dental, vision, life and disability insurance
  • 401(k) Plan with match
  • Paid vacation
  • Paid holidays
  • An exceptional education reimbursement program and more

Schedule – Normal working hours are 8:00 AM to 5:00 PM, Monday through Friday. Overtime and schedule changes may be required when necessary to meet customer demands.

Pay Range: Dependent on experience and qualifications


  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; clarify understanding to determine the most appropriate products based on requirements for the specified application
  • Update customer records to ensure database integrity
  • Prepare quotes, adhering to established pricing structures; deviations must have the approval of Management on a case by case basis
  • Maximize sales by keeping customers advised of new products, product changes, and obsolete products
  • Receive and accurately process customer purchase orders by entering in the order management system, confirming with sales order acknowledgement
  • Distribute sales/shipping documents to the Willow Tex team, following up to ensure on-time delivery
  • Monitor inventory to ensure stock is available for purchase
  • Inform customers of any changes or delays from previously confirmed order acknowledgements
  • Effectively communicate customer concerns, requests, and returns with Willow Tex team members, using agreed upon procedures
  • Develop and maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, informal and formal training
  • Maintain daily contact notes in customer database and update daily ship display board
  • Perform other related duties as required
  • Assist in other work areas when necessary
  • Follow all Company policies, safety rules, and regulations
  • This job description is not intended as a complete list of all job duties



  • Associate’s Degree in related field and minimum of 3 years of experience, or high school diploma/equivalent and 5 or more years of experience
  • Excellent Microsoft Office skills, including Excel, Word, and Outlook
  • Bright, articulate, and energetic, with professional phone voice and enunciation
  • Ability to answer calls in a cheerful manner and build relationships with customers
  • Ability to maintain a professional and positive attitude when faced with difficult situations
  • Ability to remain calm under pressure and work in a concise, clear and focused manner
  • Must be flexible with the ability to adapt to changes and think conceptually
  • Outstanding oral and written communication skills
  • Excellent problem-solving skills
  • Excellent math skills
  • High level of organizational skills, accuracy and attention to detail required
  • Ability to multi-task, learn quickly, and adapt to change
  • Must be a team player
  • Excellent data entry skills
  • Dependable with excellent attendance


  • Previous customer service and inside sales experience
  • Thorough understanding and on-the-job experience with ERP and CRM Systems


The physical demands described here are representative of those that must be met by the team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit at a desk and view a computer screen for extended periods of time
  • Ability to frequently lift and/or move up 10 pounds, and occasionally lift and/or move up to 50 pounds
  • The frequent physical demands of the position are standing, talking, hearing, repetitive motions, and eye/hand/foot coordination.
  • The occasional physical demands of the position are walking, lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling

If this position sounds like a good fit and you want to be part of an entrepreneurial company with growth potential, apply right away by submitting your resume at https://izitleather.wpengine.com/jobs/ or emailing to [email protected]. A resume is required for this position.

Willow Tex is an equal opportunity employer and is a drug-free workplace.